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Handle daily customer support related call
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Replying customer queries through e-mails, telephones etc
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Should be conversant with computers and to interact with customers in English as well as in optional languages
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Should take a follow up for Installation, Training & Implementation
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Should do installation at client place and provide training to end user
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To solve the query regarding the software at the time of training
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Should able to collect installation call from marketing executive or call coordinator and arrange support executive for client at the workplace
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Should provide pre-sales training to customer on telephonic or onsite
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Data Management into excel sheet which received from customer in different format (dbf, csv etc.)
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Should able to collect testimonial and build good relationship with customer, understand customer requirement, good knowledge of software navigation