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Position
Jr. / Sr. Executive – Customer Support
Industry
IT-Software Implimentation and Support
Experience
1-4 yrs. in software industry
Qualifications
Any Graduate
Job Description:
Handle daily customer support related call
Replying customer queries through e-mails, telephones etc
Should be conversant with computers and to interact with customers in English as well as in optional languages
Should take a follow up for Installation, Training & Implementation
Should do installation at client place and provide training to end user
To solve the query regarding the software at the time of training
Should able to collect installation call from marketing executive or call coordinator and arrange support executive for client at the workplace
Should provide pre-sales training to customer on telephonic or onsite
Data Management into excel sheet which received from customer in different format (dbf, csv etc.)
Should able to collect testimonial and build good relationship with customer, understand customer requirement, good knowledge of software navigation
Work Location
Hazel Infotech Ltd. Ahmedabad, Baroda, Chennai, Cochin, Mumbai, New Delhi, Nasik, Pune, Surat and Vapi
