Handle daily customer support related call

Replying customer queries through e-mails, telephones etc

Should be conversant with computers and to interact with customers in English as well as in optional languages

Should take a follow up for Installation, Training & Implementation

Should do installation at client place and provide training to end user

To solve the query regarding the software at the time of training

Should able to collect installation call from marketing executive or call coordinator and arrange support executive for client at the workplace

Should provide pre-sales training to customer on telephonic or onsite

Data Management into excel sheet which received from customer in different format (dbf, csv etc.)

Should able to collect testimonial and build good relationship with customer, understand customer requirement, good knowledge of software navigation